Welcome to Customer Support

How can we help you today?

Submit your request using the button below. After hours support is available for website emergencies only. Please submit a request, mark as ‘Priority’ and we will attend to it as soon as we can.

How can I send a request for customer support?

Our customers have multiple options to seek assistance or make a request. You can reach us by phone, use our Live Chat feature, or submit a request online. For your convenience, you can also email us directly at support@dezefysites.com.

Is it possible to speak with someone over the phone?

Absolutely! You can call us at +1 (403) 667-2027, Monday to Friday from 9 am to 7 pm Mountain Standard Time. (Please convert this to your local timezone.)

Is it possible to schedule a Zoom call?

If you have multiple questions and would like a face-to-face meeting with one of our team members, simply email us your details. We will provide you with a booking link to schedule a Zoom call.

Is there an option to chat with someone immediately?

Yes! Our Live Chat is available Monday to Friday from 9 am to 7 pm Mountain Standard Time. (Please convert this to your local timezone.) To start chatting now, look for the Live Chat icon on the right side of this page.

This Month's Customer Requests Stats


Client Satisfaction


Average Response Time


Current Customer Requests

You have questions? We have answers!

Lightning Sites is an ongoing subscription-based service with different levels of monthly support available. To review your care plan term and inclusions please check out lightningsites.com/pricing or reach out to the team at help@dezefysites.com for more information.
We hold regular webinar tutorials on how to make simple edits to your website. Register to join us or access past recordings by visiting our dezefysites.com/events
When your website goes live, basic SEO has been performed on your site. This includes mobile and load speed optimization, setting up your meta tags, and ensuring it is discoverable by Google and other search engines. But there are many more actions that can be taken to ensure your traffic continues to grow.   Consider upgrading to our Concierge Package subscription to further optimize your website and keep your traffic growing. To learn more about other SEO growth tactics, review Kody’s webinar“The Beginners Guide to SEO”.or visit the SEO section of our Dezefy Sites Help Centre

Check out all our training docs in our Lightning Sites Help Centre.

Lightning Sites can assist you with graphic and logo designgoogle suitecopywriting servicesemail marketing and sales automation and more. Check out all of our services by viewing our ‘Other services’  here.

Refresh – Website design is constantly evolving that’s why we include a 24 month refresh for all of our customers. 25% of all the subscriptions you’ve paid go towards refreshing and updating your website. If you have been with us for 24 months and want to book your refresh visit lightningsites.com/refresh to learn more.


To update your credit card details or direct debit visit www.lightningsites.com/update-card


We are a subscription based service, committed to providing ongoing support for you and your team and your organisation’s website. View our Terms of Service here.

Need some inspiration for your next website design project?

Explore limitless possibilities for your next website design project. Book a free 30-minute strategy call and let’s bring your vision to life!

Scroll to Top