Welcome to Customer Support
How can we help you today?
Submit your request using the button below. After hours support is available for website emergencies only. Please submit a request, mark as ‘Priority’ and we will attend to it as soon as we can.
How can I send a request for customer support?
Our customers have multiple options to seek assistance or make a request. You can reach us by phone, use our Live Chat feature, or submit a request online. For your convenience, you can also email us directly at support@dezefysites.com.
Is it possible to speak with someone over the phone?
Absolutely! You can call us at +1 (403) 667-2027, Monday to Friday from 9 am to 7 pm Mountain Standard Time. (Please convert this to your local timezone.)
Is it possible to schedule a Zoom call?
If you have multiple questions and would like a face-to-face meeting with one of our team members, simply email us your details. We will provide you with a booking link to schedule a Zoom call.
Is there an option to chat with someone immediately?
Yes! Our Live Chat is available Monday to Friday from 9 am to 7 pm Mountain Standard Time. (Please convert this to your local timezone.) To start chatting now, look for the Live Chat icon on the right side of this page.
This Month's Customer Requests Stats
98%
Client Satisfaction
37min
Average Response Time
2456
Current Customer Requests
You have questions? We have answers!
Find the answers to our mostFrequently Asked Customer Support Questionshere in our Dezefy Sites Training Centre
Check out all our training docs in our Lightning Sites Help Centre.
Lightning Sites can assist you with graphic and logo design, google suite, copywriting services, email marketing and sales automation and more. Check out all of our services by viewing our ‘Other services’ here.
Refresh – Website design is constantly evolving that’s why we include a 24 month refresh for all of our customers. 25% of all the subscriptions you’ve paid go towards refreshing and updating your website. If you have been with us for 24 months and want to book your refresh visit lightningsites.com/refresh to learn more.
To update your credit card details or direct debit visit www.lightningsites.com/update-card
We are a subscription based service, committed to providing ongoing support for you and your team and your organisation’s website. View our Terms of Service here.
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